Returns & Exchanges

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We want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, we accept returns of unopened and unused products in their original condition and with all parts within 30 days of the purchase date. Please note that you will be responsible for the return shipping costs, and we recommend using a trackable shipping method to ensure the package is delivered to us. We cannot be held accountable for any returns lost or damaged in transit.

To initiate a return, please contact us and provide your order details and reason for the return. We require a receipt or proof of purchase to process your return.

Please note that the following items are NOT eligible for return:

• Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once we receive the returned product and confirm that it meets our return policy requirements, we will process the refund as requested. Refunds will be issued to the original payment method used to place the order.

If you need to return an item, please send it to our designated return address at:

PO Box 241, Poquonock, CT 06064.

My return item package was lost/stolen. What do I do?

At BalaBush Herbal, we understand that sometimes return items can be lost or stolen in transit. We want to ensure that our customers know we are not responsible for any lost or stolen packages containing returns.

To minimize the risk of lost or stolen packages, we highly recommend using proper insurance, tracking, and delivery confirmation methods when shipping your return item package; this will help ensure that your package is properly tracked and delivered to our returns center.

If you are concerned about your return item package's safety, consider purchasing shipping insurance or adding a signature confirmation requirement for delivery. These options will provide added security and peace of mind, as you can track the package and ensure that it is delivered safely to our returns center.

Please contact the shipping carrier to file a claim if your return item package is lost or stolen. We recommend that you keep all relevant tracking and shipping information in case you need to file a claim with the shipping carrier.

Receiving a Refund

We will issue a refund once we have received and inspected the returned item. To ensure a smooth return process, please note the following refund item package policy:

• Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. 
• We will then send you an email to notify you that we have received your returned item and provide an update on the inspection process.
• If your returned item is approved for a refund, we will credit the original form of payment used for the original transaction. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

Please note that we do not offer refunds for shipping costs. Moreover, if the product is returned and rejected by customers or because of a failed delivery, we will not refund shipping costs. However, if the product is returned due to a defect or an error on our part, we will refund all costs except shipping and handling fees.

If you have any questions or concerns about our return & exchange policy, please do not hesitate to contact us. We are committed to providing excellent customer service and will do our best to help resolve any issues related to your return.